One of Andrew & Amanda's most intrinsic philosophies is simple: if you stand behind the products we sell, we will, too.

Every product we sold is brand new and covered by the factory warranty(please see your product documentation for product-specific warranty information). Customers will contact Andrew & Amanda at coleen@heartwoodpine.com for warranty service by providing their warranty card number, and a valid purchase invoice or receipt from Andrew & Amanda. Note a Andrew & Amanda order number or purchase receipt is required for all warranty service.

Warranty terms:

• Removal and/or Defacing of Serial/Part number sticker(s) on a product will void all warranty
• All products must be returned in the originally sold condition. Products received by Andrew & Amanda for replacement that include 3rd-party attachments will be returned to the address on the package.
• There must be no physical damage to any component that is caused by:
  • inadequate or improper repairs carried out by any person or entity which is not authorized by the manufacturer to perform warranty service on its behalf
  • negligence, accidents, modifications, defective installation or misuse and use of inappropriate spare parts
  • Damage caused by battery leakage
  • Failure or damage caused by fire, drops, or unauthorized modification or reconstruction
  • Without valid product warranty card, purchase invoice or receipt